The Doo Dude Frequently Asked Questions (FAQ)
The Doo Dude Service Policies
Pricing Policy
- Quotes in most cases are accurate, however, no pricing is final until the yard is fully inspected on the first visit. We will communicate with you if there is any price change before starting services.
- Customers who choose to pause services for any reason may be subject to initial cleaning fees before being added to the monthly service again.
Payment Policy
- Payments for initial or one-time cleanups are due upon completion of the job.
- If you move forward with monthly service after an initial cleanup you will be also be billed for the remainder of the month.
- Payments for reoccurring services are due on the first day of each month prior to receiving services.
- If payments are late you will be subject to a $10 late fee.
- If payment is not received before the first cleaning of the month you will be removed from the service schedule.
- The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with 5 weeks instead of 4, you will not be charged for the extra visit as it is built into the monthly pricing.
- When first linking a debit or credit card to your online portal a test transaction for $1.50 will occur. No money is actually taken out of your account.
Hurricane Or Extreme Weather Policy
- The Doo Dude operates 12 months a year and will always show up when weather conditions are safe.
- If we are unable to provide service for one week due to unsafe conditions we will perform double duty the following week and you will still be charged for the full month. This is because there is just as much pet waste and time spent on each yard.
No Access Policy
- If The Doo Dude is unable to gain access to your yard because the gate has been locked you will still be charged for the cleaning, however, The Doo Dude will pull double duty the following week.
- Your Technician will knock at the door and make attempts to call you before skipping your yard that day. You will be notified via the customer portal as well.
Dangerous Pet Policy
- The Doo Dude loves working with dogs! Our technicians have no issue working with your dog in the yard.
- If it is evident that your dog is aggressive, or will not let us clean the yard we will make attempts to contact you by knocking on the door, calling, and updating your online portal. If we are unable to clean due to a dangerous dog you will still be charged for the visit and The Doo Dude will pull double duty the following week.
Cancellation Policy
- The Doo Dude has no contracts and customers can cancel services at any time for any reason with 48-hour notice. Customers can call in to cancel, or update their subscription plan through the customer portal.
- Customers that pause services for certain times of the year will be subject to initial cleanup fees, or spring cleanup fees when they return to their monthly subscription.
- If a customer cancels services halfway through the month they will be refunded for services that have NOT occurred. The refund will be processed to the payment method on file in the customer portal.
How do I pay?
We have a client portal where payment is processed. Our team will create an account on your behalf after you have spoken to a representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside your portal account, you will have access to copies of all paid invoices, and records of past/scheduled services, and you can link your credit/debit card to the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.
Note:
Your card will need to be linked to your account by the time we arrive at your home. If your card is not connected by this time, we will attempt to contact you and knock on your door. If no contact is made, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available to help you over the phone.
Do you bill Monthly?
Yes: Billing occurs on the 1st of each month before services are provided. Payments for initial or one-time cleanups are due upon completion of the job.
Note:
If you move forward with weekly services after an initial cleanup, you will be billed for the remainder of the month along with the initial cleanup on the same day.
Next payment is due the 1st of the following month.
*****Example:*****
John Doe signed up for weekly services and we will begin the initial cleanup followed by every Tuesday cleanups on 3/15/2022. He is paying $80 per month for Every Tuesday Cleanups.
The agreed rate for the spring cleanup is $100. On the first cleanup (3/15/2022), John will be billed for the first cleanup (100) and the remainder of the month (2 more cleanups) on 3/15/2022.
(Amount Charged on 3/15/2022):
Initial Cleanup: $100
Remainder of March Cleanups (3/22, 3/29): $40
Total: $140
Next Payments To Be Processed:
4/1: $80 (Recurring Cleanups)
5/1: $80 (Recurring Cleanups)
6/1: $80 (Recurring Cleanups)
If payment is not received before your first cleanup of the month, you will be removed from the service schedule until payment is processed.
When first linking a debit or credit card to your online portal, a test transaction for $1.50 may occur. No money is actually taken out of your account. This is simply the standard protocol for the software we use.
What time will you be at my Home?
With respect to scheduling, we are unable to provide a time-frame for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark.
Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes’ notice so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on-the-way text. We don’t want to bother you early in the morning before most are awake. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.
Do I have to be home when you clean?
No, you do not have to be home when we clean. We simply ask for easy access to your gate.
Do You Disinfect your equipment to prevent the spread of germs?
Yes! Safety is the top priority. We disinfect all of our shoes and equipment with a kennel-grade disinfectant to prevent the spread of germs.
Do you take the waste away with you?
We do not take the waste away with us. Upon completion of the cleanup, we will place the waste in your trash receptacle. If your trash bin is not outside, we will double/triple bag the waste to make it presentable and place it next to your gate.